Open Digital Product Factory

Pet rescue · operating model

How Pet Rescue protects an animal from intake to placement

Three connected flows keep the animal—not fundraising or sales—at the centre of the work.

Use this view to see what starts each stream, who is responsible, what evidence allows work to advance, and where the animal is handed to the next team.

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Canonical projection · shipped definition

This process comes from the installed Pet Rescue definition

The public stages below are generated from the same archetype process model used by the platform. The generation check fails if this page or its process projection drifts from source.

The animal journey

One journey, three accountable value streams

An animal enters through intake, remains in health and welfare care until it is ready, then moves through adoption and placement. A failed placement returns safely to intake and care; it does not disappear from the record.

Primary value stream 1

Intake and safe placement

Bring a stray, surrendered, or transferred animal into the rescue safely and place it within real capacity.

Starts with

Stray report, surrender request, or partner handoff

Finishes with

Identified and triaged animal in an appropriate kennel or foster placement

Accountable lead: Intake coordinator

StageInputOutputResponsibleApproval or trust gateHandoff
Report, retrieval, or handoff Stray report, surrender request, or partner handoff Accepted intake case and safe retrieval or transfer plan Intake coordinator Intake Authority And Safeguarding Identify and triage
Identify and triage Animal and intake case Identity, immediate welfare needs, and quarantine requirements Animal care lead Immediate Welfare Triage Make the capacity decision
Make the capacity decision Triage result and live kennel and foster occupancy Admit, partner-transfer, or safe waitlist decision Intake coordinator Safe Capacity Decision Quarantine and place
Quarantine and place Admitted animal and quarantine requirements Recorded kennel or foster placement with isolation controls Foster and kennel coordinator Quarantine And Placement Safety Deliver daily care

Primary value stream 2

Health and welfare

Maintain each animal's daily welfare, treat medical needs, and decide when placement is responsible.

Starts with

Animal in kennel or foster care with an intake assessment

Finishes with

Healthy or managed animal with an evidenced adoption-readiness decision

Accountable lead: Animal care lead

StageInputOutputResponsibleApproval or trust gateHandoff
Deliver daily care Placed animal and care requirements Current feeding, medication, behaviour, and welfare record Animal care team Routine work within approved care policy Assess and treat health needs
Assess and treat health needs Triage findings, symptoms, or scheduled veterinary need Veterinary assessment, treatment, and recovery plan Veterinary coordinator Veterinary Approval Rehabilitate and coordinate moves
Rehabilitate and coordinate moves Care plan, behaviour plan, and current placement capacity Updated rehabilitation plan and safe kennel or foster placement Foster and kennel coordinator Safe Care Transfer Resolve welfare exceptions
Resolve welfare exceptions Missed care, deteriorating health, behaviour risk, or placement breakdown Stabilised animal and evidenced escalation or revised plan Duty manager Welfare Escalation Decide adoption readiness
Decide adoption readiness Medical, behaviour, welfare, and legal evidence Approved, deferred, or specialist-placement decision Adoption lead Adoption Readiness Approval Promote the animal

Primary value stream 3

Adoption and placement

Match an adoption-ready animal to a suitable home, transfer custody safely, and support or reverse the placement when needed.

Starts with

Animal approved for adoption or specialist placement

Finishes with

Stable placement, or an evidenced return and re-entry into care

Accountable lead: Adoption lead

StageInputOutputResponsibleApproval or trust gateHandoff
Promote the animal Adoption-ready animal profile Accurate public profile and suitable applicant interest Adoption coordinator Safe Public Disclosure Screen the application
Screen the application Adoption application and household information Eligible application with risks and needs recorded Adoption coordinator Eligibility And Safeguarding Meet and check the home
Meet and check the home Eligible applicant and candidate animal Meet-and-greet evidence and any landlord or home check Adoption coordinator Home And Landlord Check Match and reserve
Match and reserve Animal needs and approved household evidence Approved match with a time-bounded reservation Adoption lead Match Approval Transfer custody
Transfer custody Approved match, agreement, identity, and care handover Signed custody transfer and post-adoption support plan Adoption lead Custody Transfer Approval Follow up after adoption
Follow up after adoption Placed animal and scheduled follow-up plan Placement outcome, support actions, and early risk signals Post-adoption coordinator Routine work within approved care policy Return and re-enter care
Return and re-enter care Failed placement, surrender-back request, or safeguarding concern Safe custody return and reopened intake and welfare plan Post-adoption coordinator Return And Reentry Safety Identify and triage

Enabling work

Supporting capabilities

These capabilities sustain the rescue, but they do not replace the animal's progression through intake, care, and placement.

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