Overview
Most of the time you are not sitting in front of the portal. You are on a job, with a customer, or driving. When something genuinely needs you, waiting until you next open the app is too late.
DPF can reach you by email when a decision is yours to make. This page explains what gets sent, what does not, and why you still have to open the app to decide.
What gets sent to you
Only things that need you, personally, and soon:
- a bill or expense to approve
- a message to a customer waiting for your sign-off
- a filing that needs approving
- a booking that needs your decision
- a customer waiting for a first reply
- something your customers rely on that has stopped working
What never gets sent
Technical problems do not reach you. If a service is unhealthy, a scheduled job failed, or a connection needs reconnecting, that is the platform’s job to fix and your technical custodian’s job to oversee. Emailing you about a container at 2am is exactly the noise this is designed to remove.
Low-urgency items are grouped. Anything that can sensibly wait arrives in your weekly digest instead of interrupting you one at a time.
Nothing is sent if you have not set up a channel. Email reaches you only once an address is set up and verified.
What the message says — and why it says so little
The email tells you what kind of thing needs you and gives you a link. It does not include the supplier, the amount, the customer’s message, or what an AI coworker is proposing.
This is deliberate. An email is easy to fake and easy to intercept, and some of that content is written by people outside your business. If you could approve things based on what an email said, then whoever wrote that content could influence your decision. So the message gets you to the decision; the decision itself always happens in the app, where you can see the real thing next to what your coworker thinks about it.
Why you still have to sign in
Tapping the link takes you to the sign-in screen, and after signing in you land on the exact item — not a list you have to search.
There is deliberately no approve button in the email. Anything involving money leaving your business, anything going out publicly, and anything that cannot be undone always requires you to be signed in. A one-tap approval in an email is a one-tap approval for anyone who gets hold of that email.
If a link says it has expired, nothing is wrong — the item is probably still waiting for you. Open the app and it will be there.
Turning it off or changing it
Channels are per-person and can be turned off. Urgency thresholds are configurable, so you can choose to be reached only for urgent things.
Related
- Operations
- Business Journeys — the checks that can raise one of these